Shipping Policy

🚚 Shipping Policy — AMAZIR | MARRAKECH

Last Updated: [10.12.2025]

Thank you for shopping with AMAZIR | MARRAKECH.
This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms below.

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1. Order Processing Time
 • All orders are processed within 1–3 business days.
 • Orders placed on weekends or holidays will be processed the next business day.
 • During peak seasons or collection drops, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

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2. Shipping Locations

We offer worldwide shipping, including:
 • Europe (EU & non-EU countries)
 • Middle East & Gulf countries
 • North America (USA & Canada)
 • United Kingdom
 • Australia & Asia

If your country is not listed at checkout, please contact: [customerteam111@gmail.com]

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3. Shipping Rates

Shipping costs are calculated at checkout based on:
 • Your destination
 • Package weight
 • Shipping method selected

We aim to provide the most affordable and reliable shipping options available.

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4. Estimated Delivery Times

Delivery times vary depending on location:

Europe:
 • 4–9 business days

Gulf Countries (UAE, KSA, Kuwait, Qatar):
 • 5–10 business days

USA & Canada:
 • 7–14 business days

Rest of the World:
 • 7–15 business days

These are estimates. Delays can occur due to customs, peak seasons, or courier issues.

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5. Order Tracking

Once your order is shipped, you will receive an email with:
 • Tracking number
 • Courier link
 • Estimated delivery date

Please allow up to 24 hours for tracking information to update.

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6. Customs, Duties & Taxes

International orders may be subject to:
 • Customs fees
 • Import taxes
 • Duties

These charges vary by country and are the customer’s responsibility.

AMAZIR | MARRAKECH is not responsible for delays caused by customs.

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7. Wrong Address or Failed Delivery

Please double-check your shipping address before placing an order.

We are not responsible for:
 • Packages delivered to the wrong address
 • Failed deliveries due to incomplete or incorrect information

If a package is returned to us, reshipping fees may apply.

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8. Lost or Stolen Packages

Once a package is marked as Delivered by the courier, AMAZIR | MARRAKECH is not responsible for:
 • Lost packages
 • Stolen packages

If this occurs, please contact your local courier directly.
We will assist when possible, but cannot guarantee reimbursement.

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9. Damaged Packages

If your order arrives damaged:
 • Take photos immediately
 • Contact us within 48 hours
 • Send details to: [customerteam111@gmail.com]

We will evaluate and offer a replacement or refund depending on the situation.

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10. Pre-Orders & Made-to-Order Items

For special or limited collections:
 • Processing & delivery times may be longer
 • Estimated timelines will be displayed on the product page

Shipping delays related to pre-orders are normal and do not qualify for refunds unless there is an extraordinary delay.

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11. Shipping During Holidays

During Black Friday, Ramadan campaigns, Christmas, and New Year:
 • Processing may take extra time
 • Courier delays are expected worldwide

We recommend ordering early.

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12. Contact Us

For any shipping-related questions, please contact:

📧 [customerteam111@gmail.com]
🌍 AMAZIR | MARRAKECH