Refund Policy

🔁 Refund Policy — AMAZIR | MARRAKECH

Last Updated: [12.12.2025]

At AMAZIR | MARRAKECH, we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your item, you may be eligible for a return or refund under the conditions below.

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1. Return Eligibility

To qualify for a return:
 • The item must be unused, unwashed, and in the same condition you received it.
 • It must include all original tags, packaging, and accessories.
 • Returns must be requested within 14 days of delivery (EU legal standard).
 • Items returned after 14 days may not be accepted.

We do not accept returns for:
 • Items marked as “Final Sale” or “Clearance”
 • Customized or personalized items
 • Items showing signs of wear, damage, perfume, or stains

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2. How to Request a Return

To start a return, please contact us at:

📧 [Icustomerteam111@gmail.com]

Include in your message:
 • Order number
 • Full name
 • Reason for return
 • Photos of the item (if damaged or defective)

We will review your request within 24–48 hours and provide return instructions.

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3. Return Shipping Costs
 • If the return is due to defect or wrong item, we cover return shipping.
 • If the return is due to a change of mind, wrong size, or preference, the customer is responsible for return shipping fees.

We recommend using a tracked shipping service.
We are not responsible for lost or unreturned packages.

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4. Refunds

Once your return is received and inspected:
 • If approved, your refund will be processed to your original payment method.
 • Refund processing time: 3–10 business days, depending on your bank or payment provider.

Refunds are issued only for the item price, excluding shipping fees, unless the return is due to our error.

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5. Exchanges

We only replace items if:
 • They are defective
 • Damaged upon arrival
 • Incorrect size (if stock allows)

To request an exchange, contact us at [Support Email].

If the desired item is out of stock, we can issue a store credit or refund.

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6. Damaged or Defective Items

If you received a damaged or defective item:
 • Contact us within 48 hours of delivery
 • Provide photos and a brief description

We will replace the item at no additional cost or issue a full refund.

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7. Late or Missing Refunds

If you haven’t received your refund yet:
 1. Check your bank account again
 2. Contact your credit card company
 3. Contact your bank
Processing may take several days before the refund appears.

If you still have not received your refund, contact us at [Support Email].

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8. Non-Returnable Items

The following cannot be returned:
 • Gift cards
 • Sale items
 • Customized items
 • Any product not in original condition

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9. Order Cancellations

Orders can be cancelled within 2 hours of purchase.
After the order is processed or shipped, cancellation is no longer possible.

If the order has shipped, please follow the return process.

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10. Contact Us

For any questions regarding returns or refunds, contact us at:

📧 [customerteam111@gmail.com]
🌍 AMAZIR | MARRAKECH